FREQUENTLY ASKED QUESTIONS

TICKETS

How do I get tickets?

We recommend securing a time slot and purchasing tickets ahead of time through showclix.

How much are tickets?

Tickets are $20 for adults. Children under 5 are free. 

Can I purchase tickets when I get there?

Yes!  We recommend buying your ticket in advance online so you can secure a time slot with availability. This helps us ensure our guests have the best experience possible.

What time do I need to arrive for my timed ticket? 

Arrive at least 15 minutes prior to your scheduled time. 

Can I transfer my ticket to someone else?

Unfortunately, all tickets are non-transferable. 

I purchased a ticket, but haven't received an email confirmation. What do I do? 

If you have not received a ticket confirmation, please call 888-718-4253 for assistance. 

When will I receive my ticket via email?

You should receive an email shortly after your purchase.

Do I need to print out my ticket?

You can print out your ticket if you'd like, or keep the ticket on your phone to show at the door. 

Do you refund tickets or change ticket times? 

There are no refunds but we can change your ticket time and date if needed.  For any problems or questions about your ticket, please call 888-718-4253 or email support@showclix.com 

What if the rest of my party arrives at a different time? 

To ensure guests have the best experience, we encourage groups to arrive together.  

Are children allowed in Photo Pop Philly?

Yes, and children under 5 are free.   All children must be accompanied by an adult at all times. 

Do you offer group discounts?

We do! We take 10% off each ticket for groups of 10 or more.

What is included with my ticket?

Your ticket includes at least one hour inside of Photo Pop. You'll be able to take an endless amount of pictures with all 25 of our installations. Throughout the exhibit, there will be Photo Pop POParazzi to assist you in posing, taking photos/videos, and answer any questions you may have.

EXPERIENCE

Is photography allowed?

Yes! Photographs, boomerangs, and videos are all highly encouraged! Take as many pictures as you'd like.

How long will the entire experience of Photo Pop be?

Each ticket admits one hour to explore Photo Pop.  On average, guests spend 45 minutes to one hour at the exhibit.

Can we bring food/drinks?

Outside food and opened drinks are not permitted inside of Photo Pop.

Are animals allowed in Photo Pop?

We love animals, but sadly they are not allowed inside of Photo Pop. 

LOCATION

Where are you located?

We are located in the Bourse at 111 S Independence Mall E, Philadelphia, PA 19106. Our entrance is on 5th street - look for the red XOXO sign!

Is Photo Pop wheelchair accessible?

Absolutely!

Where should we park?

If you visit our 'Visit' tab, you will see a list of different places you are able to park.

OTHER

Do you host private events?

Yes we do! For more information, email info@photopopphilly.com.

Do you offer press passes?

For more information about press passes and press inquires, email Molly@phillyprgirl.com.

Do you consider corporate partnerships? 

For more information on corporate partnerships, email kate@phillyprgirl.com.

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